Terms of service
CrownedGlow Terms of Service
These terms apply when you use the CrownedGlow online store or purchase from us. Our store is hosted by Shopify.
Using our store
You must be legally able to enter into a purchase agreement where you reside, or have appropriate permission. Provide accurate contact, payment and delivery details. Do not use the store for unlawful purposes or interfere with its operation.
Products and orders
CrownedGlow sells princess LED tree wraps in 2M / 6.6ft and 3M / 9.9ft sizes, with six phone-selectable designs. Confirm the selected size and quantity before ordering. Follow the supplied setup instructions for phone and remote controls.
Product descriptions, available options and prices appear on the product page and at checkout. Colours may appear differently on different screens. Review your selected wrap size and bundle quantity, quantity, delivery details and total before ordering. If we cannot fulfil an order or need to correct a material pricing or product error, we will contact you and arrange an appropriate correction or refund.
Prices and payment
Our base prices are in USD. If you select another supported country or currency, the applicable currency and final total are shown at checkout. Current product prices have no additional sales tax charged at checkout. Standard shipping is free to supported destinations. Prices and offers may change for future orders.
Processing and delivery
Pre-order production takes approximately 1 week, followed by an estimated 7–12 business days for shipping after dispatch. Business days exclude weekends and public holidays. Read our Shipping Policy for details.
All sales are final
We do not offer change-of-mind returns, exchanges or refunds. Read our Return & Refund Policy, including your rights for faulty, incorrect or undelivered goods and any mandatory cancellation or withdrawal rights. Applicable purchased warranty or shipping-protection coverage remains in effect.
Product use
Follow the product instructions, age recommendations and safety warnings supplied with your LED tree wrap, power supply and controller. These are decorative electrical products, not toys. Use only as directed in the supplied instructions.
Privacy and third-party services
Our Privacy Policy explains how personal information is handled. Third-party services operate under their own terms and privacy policies.
Your rights
Nothing in these terms excludes or limits consumer rights, guarantees or remedies that cannot be excluded under applicable law.
Updates and contact
Updates apply going forward and do not remove rights relating to an existing purchase. For questions, contact Crownedglowco@gmail.com.