Frequently asked questions
A few things worth knowing.
Sizes, arrival times and refund policy.
What size?
Choose 2M / 6.6ft or 3M / 9.9ft. Measure your tree and the area you want to cover before choosing your size.
When will it arrive?
This is a pre-order item. Please allow approximately 1 week for production, followed by 7–12 business days for shipping after dispatch. These are estimated timelines, not guaranteed delivery dates. Tracking is emailed when your order ships.
Refund policy
All pre-orders are final sale. We do not accept change-of-mind cancellations, returns or refunds. If your item arrives damaged, faulty, incorrect or incomplete, contact Crownedglowco@gmail.com with your order number and photos so we can help. This policy does not limit any cancellation, refund or other consumer rights required by law.